Shipping and Ordering Policy
There are many methods to order and pay for our products:
Our website accepts credit card orders through Visa, Mastercard, American Express, and Discover. All orders are compliant with the Payment Card Industry (PCI) Data Security Standard (DSS).
Midé accepts wire transfers for both domestic and international customers. The wire instructions are available here. Please reply to your order confirmation when you have transferred the funds so our shipping department can look for the transfer to be finalized in our bank account. We get a large number of transfers so it's important to let us know when the transfers are made for each order. Midé will not ship any product until we have confirmed that the appropriate funds have been received by our bank.
Note that international bank transfers can't go directly to Midé's bank account, it needs to be routed through JP Morgan Chase. Therefore it is important to enter all the bank information for your international transfer. You may need to contact your bank directly because not all standard bank transfer forms include all the necessary fields (receiving bank information, beneficiary bank information, and Midé's account number). Please also ensure to account for currency conversion rates when transferring from an international bank account.
Many customers require a formal quote for their company’s purchasing department to approve the order. To request a quote please go through the checkout process as you normally would. This includes adding the appropriate items you want quoted to your cart in the correct quantities you’re interested in. Then provide your shipping address, and shipping method. On the payment method page select “Generate Quote” and provide the appropriate billing address. Complete the order when finalized and you will receive an email confirmation with a link to the PDF quote. Our terms and conditions are listed online.
Please contact us if you need to pay via a purchase order. For first-time customers, we require pre-payment before shipping product.
There will be no sales tax charged unless your company is based in Massachusetts. If so, there will be a 6.25% tax applied at checkout.
When will your order ship?
We ship most orders within 1 or 2 business days if the product is in stock. We typically have 50 to 100 of each of the piezo products in stock at all times. For our data loggers we typically have about 5 units of each “base” variant in stock at all times. We do not stock the larger storage options, instead these are made to order. When a product is not in stock, the lead time is typically 5 business days.
How much will shipping cost?
The best way to determine your shipping costs is to place the desired products into our online shopping cart. Proceed through the screen where address information is entered. You can review various shipping options and costs before actually placing an order. We offer shipping via UPS and FedEx. You will be able to choose your shipping method at checkout. Once your order has shipped you will receive tracking information. We offer the following services:
We offer UPS ground shipping. The shipping cost is determined by the weight of your order and the destination. The following map shows the estimated shipment time when selecting UPS ground:
We offer the following services through FedEx: Express Saver, 2 Day, 2 Day Am, Standard Overnight, Priority Overnight, and First Overnight. The shipping cost is determined by the weight of your order, the level of FedEx service selected, and the destination.
We currently offer international shipping to all countries where UPS or FedEx service is available. Please note that all import duty and brokerage fees are the responsibility of the buyer.
We offer the following shipping services through UPS (if available to your area): UPS Express, Saver, Standard, Worldwide Expedited, and Worldwide Express Plus. The shipping cost is determined by the weight of your order, the level of UPS service selected, and the destination. If you selected UPS shipping, a shipping notification email, including tracking, will be sent at the end of our shipping day.
We offer the following shipping services through FedEx (if available to your area): International Priority and International Economy. The shipping cost is determined by the weight of your order, the level of FedEx service selected, and the destination. If you selected FedEx shipping, a shipping notification email, including tracking, will be sent at the end of our shipping day.
Harmonized Tariff & NAICS Codes
The harmonized tariff code (HTC) for our Slam Stick products is 9031.80.8085; for our piezo products the code is 8541.60.0080. The North American Industry Classification System (NAICS) code for our Slam Stick products is 334519.